On building things before building a name

Before any of this, I was building a business. That meant learning, often the hard way, that results matter far more than announcements.

When a product does not work, customers do not care how good the pitch was. I think public service deserves the same standard: results measured in whether things actually got better for the people affected.

That is the standard I am holding myself to here, starting with the Service Record on this site.